Frequently Asked Questions (FAQ)

This is where you should answer the most common questions prospective customers might have. It’s a good idea to cover things like your return policy, product warranty info, shipping and returns, etc. Check out the examples below.

Red Tea Studio Rules:

Rule Number One: We love to listen, if you need an ear and an opinion, we’ll do just that. You only need to ask (link to contact us).

Rule Number Two: You know what’s best, but your customers know better. When it comes to making plans for the future, we will be particularly interested to know about your customer feedback to date.

Rule Number Three: You are the client and your feedback on creative is important, but in most cases, you are not the target audience.  Please bear this in mind if we get a bit reluctant about making creative adjustments to suit your tastes.

Rule Number Four: There is a very fine line between a marketing fad and a marketing trend. In the end, the difference doesn’t really matter as long as it delivers the desired results.

Rule Number Five: Of course, the integrity and consistency of your brand is important to us and we will respect it greatly but turning a brand to face China may demand some slight revisions. Have a word with Logo-Cop before we start - this could get bumpy.

Rule Number Six: That said Logo-Cop has his place so once it’s been decided upon, your brand will require consistency in delivery and we may get a bit fussy about this.

Rule Number Seven:‘The Brief’ is the most important document you can create. It will not be a good brief without your input but it will be even better if we can include that of your customers.

Rule Number Eight: Metrics, accountability, and being “measurable” is something we will place in the brief. If you want to measure ‘views’ or ‘shares’ our work will get you views and shares. If you want to measure converted sales, it will be a different piece of work. We’re happy to measure anything you like, we just want to know in advance what it is ☺